Crime & Safety
Warning to Southern California Gas Customers About Imposters
Be aware of people posing as SoCalGas employees who want to enter your home.
The following information is reprinted from the City of Calabasas website:
The Southern California Gas Company (SoCalGas) is alerting customers to be aware of people posing as gas company employees to gain entry to a customer’s home for the purpose of committing a crime.
SoCalGas wants to assure customers that employees who perform in-home appliance services, work on gas meters or service natural gas pipelines wear uniforms and carry official photo identification while on the job.
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The following tips can help customers avoid being a victim of utility impostors:
Customers are encouraged to be vigilant and question anyone who presents themselves as a representative of SoCalGas, especially if the visit is unscheduled.
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Customers should ask for identification before allowing someone into the home. SoCalGas workers who perform in-home appliance services, work on gas meters or work on gas pipeline wear uniforms. However, some other employees do not.
The majority of authorized SoCalGas field service employees will be in uniform with a SoCalGas company logo, carry an official employee badge with a photo, and most of the time drive a company car bearing the SoCalGas logo.
Most SoCalGas employee visits are in response to a service request. If no one scheduled an appointment, call SoCalGas before allowing anyone into the home.
To verify the authenticity of anyone claiming to be a representative of SoCalGas, customers are encouraged to ask for proper identification or call SoCalGas at 1-800-427-2200 (or 1-800-342-4545 in Spanish) during normal business hours. SoCalGas customer service representatives are available 24 hours a day, seven days a week. Visit socalgas.com/safety for more information on staying safe.
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